Terrascapes Ltd are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
While providing services to you, we may have access to some of your personal or sensitive information. This will only be used as necessary to deliver the service that you have sourced from us.
- What information do we collect about you?
- How will we use your data?
- IP addresses and cookies
- Marketing Communications
- Who has access to your information?
- How do we protect your information?
- How long will we keep your data?
- Transferring your information outside of Europe
- Your Legal Rights
- How to contact us
What information do we collect about you?
We may collect the following information about you when you :
- Complete the contact form on our website
- Subscribe to our newsletter
- Correspond with us via email or other means
Identity Data includes first name, last name, title.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account details. We will keep a record of any financial transactions you make with us.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes (IP) address, your login data, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
We do not collect any Special Category Personal Data about you (this includes information about your race, ethnic origin, political opinions, religious beliefs, trade union membership, genetics, biometrics, health, sex life or sexual orientation). Nor do we collect any information about criminal convictions or offences.
How will we use your data?
We collect information about you to :
- Contact you in response to queries raised via the contact form, email or telephone
- Provide the products or services you have ordered
- Administer our website and provide customer services
- Meet legal, regulatory and compliance requirements
- Communicate with you
- Investigate complaints
- Seek your views or comments on the services we provide
- Notify you of changes to our service
We will never sell or otherwise distribute or make public your personal information.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern
- To store information about your preferences, and so allow us to customise our site according to your individual interests
- To speed up your searches
- To recognise you when you return to our site
We use the following cookies:
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.
Session Cookies are stored in temporary memory and expire when you close your broswer. Session cookies do not collect any personal information from your computer. Session cookies ensure that you are recognised when you move from page to page within one site and that any information you have entered is remembered.
We will not contact you for marketing purposes by email, phone or text message unless you have given us prior consent.
If at any point you would like to opt out of receiving such communications from us, or would like to change the channels that we use to contact you, please contact us.
Who has access to your information?
We will never sell or share your data with any third party for marketing purposes.
Disclosure of your Personal Data
We may have to share your personal data and employ the services of third party service providers. In some cases the third party may receive your information. We disclose only the personal information that is necessary to deliver the service and only work with trusted providers who have robust privacy policies of their own. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How do we protect your information?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
How long will we keep your data?
We will hold your personal information on our systems for as long as is necessary for the relevant activity or until a user requests that we delete it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transferring your information outside of Europe
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Legal Rights
You have the right to :
Access to your personal data. This enables you to receive a copy of the personal data we hold about you.
Rectification of the personal data that we hold about you. This enables you to have inaccurate personal data rectified, or completed if it is incomplete.
Erasure of your personal data.
Restriction or suppression of the personal data we hold about you. This allows us to continue storing personal information about you but not to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
How to contact us
- by telephone on 01453 759302 or 07866 515715
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